"You can't shake hands with a clenched fist." - Indira Gandhi
I've realised over time, that healthy interpersonal relationships with people can turn sour even over the smallest of things - it can be a longing resentment against someone that breaks into conflict, or it can be a sudden and unexpected burst of conflict. One of the many things that cause these conflicts would be resentment. I would like to share one of my personal experiences in one of these conflicts.
After coming to NUS, me and few others formed a clique in engineering. As most of the people in the group are guys, we tend to behave like 'how guys do'. We can be rude, insensitive and lack tact when we talk. Most of time we joke around and do not take things too seriously, as we do not really mean the things we say to each other when we joke about a person. However, things turned a little sour when one of the guys got a little upset over the fact that he was always being picked on by another friend. Let's name the victim person A and the perpetrator person B. I feel it was no ill-intention on B's part, but maybe there was a little crossing over the line. However, it did not stop there. Each time we hung out, B always found a reason to pick on A. I feel by now, A was already having a growing resentment over B and it just got worse over time.
Once, A was hanging out with his own friends and B joined in. Eventually B joined in A's conversation and constantly interrupted A. A tolerated it at first but B started to get personal when he shared A's personal stories with people he just met. All this while, A was withholding his anger but after his friends left, burst into a heated argument with B and the argument almost broke into an ugly fight. Even though the two of them eventually resolved their conflict, I cannot deny the fact that, tacitly, there is a bigger unresolved resentment that makes their friendship with each other questionable. There's always a 'let's not go there' atmosphere when we joke about together as a group and hypothetically, another argument between the two might be imminent if they do not sort their feelings towards each other.
While I understand that such things are normal especially amongst people in our age group, the question I have to ask is, if you were person A, how would you put forth to B that he is unhappy with him when he is aware that that could alter his relationship with B and probably the rest?
Hi Suren
ReplyDeleteWhile this kind of situation is relatively common among people our age, I think it really can be avoided because the negative feelings generated really can ruin friendships that could have been otherwise great. I did meet with a similar situation with the group of guys while I was on exchange actually (oops!).
Anyway, I think the key about resolving this kind of conflict, is as suggested by you that 'A' (the 'victim') be able to verbalise his discomfort to 'B'. However, there are a few things that 'A' perhaps should bear in mind:
1) It should be immediate so as to solve the issue there and there. Also, it prevents the build-up of pent-up anger in 'B' and allow the situation as it is, to pass.
2) It also should be explicit so that the other party understands what the issue is and he won't go away not knowing that he had hurt the other person's feelings.
3) Yet, it shoud be tactful so that the feelings of 'B' and the friendship between the two does not get hurt.
I guess friendship is all crucial and important to us, and it really hurts the group dynamics when something like this happens. I do hope it'll get resolved!
Regards
Eunice Soh
Hey Suren
ReplyDeleteWhen people become closer to each other, people may become insensitive to other people's feeling because they may take for granted of the friendship with each other . Thus the situation that you mention can be quite common among people we are close too.
Personally, I would suggest a few things person A could do. Firstly, person A could meet person B for lunch to talk about something important so that person B will believe A is serious about the matter and set the tone right.
Secondly, when A talks about the issue, he should talk about his feelings instead of blaming B for what A had done as B will feel like he is being attacked,will stay on the defensive and less receptive to A message.
For example one sentence to use would be “I feel hurt when you share negative personal stories about me to others because it feels like I am not being respected as a friend and I would appreciate that you can treat me with respect so that we can maintain a healthy relationship. "
Lastly, A should avoid talking past issues as bringing up past issues are not relevant and does not help in resolving the problem and may make things worse.
Regards
Kelvin
Thank you Kelvin and Eunice for your insightful replies! :)
ReplyDeleteHi Suren!
ReplyDeleteThis is an interesting case you have over here!
It is very natural for people to form social groups where similar personalities come together. Sometimes, the group dynamics turn out for the better and sometimes for the worse. Nothing is certain.
Considering this is not work related, A has no need or obligation to spend time with the group. It is not running away from the situation. If A realises the fact that not all people are supposed to connect with other so perfectly, he will be able to walk away and spend quality time with the rest of the group on a separate basis. And B's behaviour is not something that can be changed overnight. It takes a substantial amount of time and effort for sometime to consciously be aware and alter their outward behaviour.
However, in the workplace, we have to work things out somehow as we can't change the people as we want it. If this happened in a workplace, I suppose a one on one session between A & B will be good. It has to be initiated by A. During the conversation, A has to be firm in telling B what we needs for a good working environment. Things might turn out to be awkward but I feel it is more about damage control. For example, just saying what is minimally required for the situation to get better like stopping all those harmful behaviour etc. and nothing more. Also to make it as non-personal as possible. No form of personal attack is required no matter how uncomfortable A might be feeling. In other words, A has to learn how not to take things personally and see it as B's weakness in being unable to behave in a way that is pleasant.
I was thinking of getting a third party to mediate the conflict but it might mess things up even more with the mediator is not trained and is unable to see things in perspective.
One last point to make is that B is behaving in that manner because of A's personality as well. It takes 2 hands to clap. If A portrays himself in a manner that does not allow B to take advantage of him, then B might think twice and stop. For instance, if A keeps on showing displeasure and submission to B's behaviour, B will keep on feeding his own ego by using A. By posing key questions back to B, will he be able to reflect on what he said and hopefully change for the better. The downside of this approach is that it takes time due to its indirect nature.
Hope this will help your friends!
William Lim